Curriculum Vitae

Summary

Results-driven professional with a year of proven expertise in an international Call Center BPO company, excelling in managing both inbound and outbound communications, along with adept email multitasking.

Possessing a keen analytical acumen, I have demonstrated effectiveness in tackling challenges and showcasing versatility in communication and problem-solving. My proficiency extends beyond basic computer skills to include graphic design using Canva.

Committed to continuous skill enhancement and ready to contribute to the success of any business or remote team, with a passion for streamlining transactions and enhancing customer experiences, I am eager to leverage my expertise to drive efficiency and elevate your organization's performance.

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Skills

Interpersonal Skills:

Administrative skills
Active Listening
Attention to Detail
Collaboration
Conflict Resolution
Critical Thinking
Decision-making
Effective Communication
Emotional Intelligence
Time Management
Writing Skills
Genuine Persuasive Skills

Technical Skills:

Administrative skills (Beginner level)
Outbound calls
Digital literacy
Touch Typing
Desktop Publishing
Organizational Skills
Basic digital marketing
Computer Literacy

Work Experience

SEP 2017- NOV 2018

CUSTOMER SERVICE REPRESENTATIVE

Alorica Teleservices Inc. | Marikina, City

Provided successful solutions to 100+ customers daily using active listening, empathy, and top-notch creative problem-solving skills

Recorded and organized customer concerns and information to facilitate efficient follow-up

Cross-trained for seasonal promotions such as Christmas promotions and escalated calls to ensure customer needs were met

Observed and reported call-handling metrics to maintain or surpass performance goals

Demonstrated teamwork and resourcefulness to ensure customer satisfaction

Dedicated team player focused on exceeding call-handling metrics and delivering exceptional service

Education

2006-2007

AB- MASS COMMUNICATION

Baguio, City Philippines

I reached 2nd year of college in AB Mass Communication but did not finish the program. Despite this, I actively immersed myself in digital media and have consistently pursued learning in this field. Furthermore, I have undertaken various online short courses to enhance my English communication skills, leveraging current technology and available resources.

Background and Certificates

As an International General Customer Service Representative in a BPO company, I have garnered valuable experience and received comprehensive training in delivering exceptional customer service. After this role and the gaps in continuing my career, my continual commitment to learning and enhancing my skill set within today's ever-evolving digital landscape has ignited in me a profound passion for executing tasks in accordance with specified service standards. This journey has cultivated not only a "can-do" attitude but also an honesty about acknowledging my limitations and areas where improvement is needed.

Basic and Core Skill Call Center Training

TESL Fundamentals Advance Workshop

Workplace E-mail Made Easy

Digital citizenship and Civility in the workplace

Interests

In my free time, I indulge in reading psychology and self-development books, as well as those focused on marketing and communication enhancement. Additionally, I find joy in occasional traveling, hiking, bike riding, and regular yoga activities, which keep me inspired, creative, and energetic.